If you’re planning to apply for a UK visa, staying informed about changes to the visa application process is crucial. Visa application centres (VACs) play a significant role as they handle applications on behalf of UK Visas and Immigration (UKVI). These centres are managed by commercial partners, known as ‘suppliers,’ who oversee various services, including the collection of biometric data and supporting documents. Between September 2024 and January 2025, there will be notable shifts in the commercial partners operating these centres, impacting applicants in various regions. Here’s an overview of what these changes entail and how they might affect you.
Changes in Commercial Partners for Applications Outside the UK
Between September 2024 and January 2025, the UK government has announced a series of transitions in commercial partners for visa application centres. TLScontact, the current operator in many regions, will be replaced by VFS Global. This change will affect locations across Africa, Europe, the Middle East, and Central Asia, allowing VFS Global to take over the operations in these areas. It’s important to note that the upcoming changes will not impact all regions; other parts of the world will continue with their current arrangements.
Regions Affected by the Changes
The transition from TLScontact to VFS Global will take place in stages. Here are the main locations impacted by the switch:
- From 3 September 2024:
- Belgium: The visa application centre in Belgium transitioned from TLScontact to VFS Global. Applicants in Belgium must now book biometrics appointments through VFS Global. If you had already booked an appointment with TLScontact, you can still attend as planned. However, if you have not uploaded your supporting documents, you will need to use the assisted scanning service during your appointment. Always double-check the location details in your appointment confirmation email.
- From 22 October 2024:
- Visa application centres in the following African and Middle Eastern countries transitioned to VFS Global:
- Algeria
- Democratic Republic of the Congo
- Gabon
- Gambia
- Ghana
- Ivory Coast
- Kenya
- Madagascar
- Mauritius
- Morocco
- Seychelles
- South Africa
- Tunisia
- Applicants in these countries are now required to book their biometrics appointments through VFS Global. If you had pre-scheduled an appointment with TLScontact, it will still be honoured. However, those needing to upload documents at the time of the appointment must pay for the assisted scanning service.
- Visa application centres in the following African and Middle Eastern countries transitioned to VFS Global:
- From 5 November 2024:
- Additional regions affected by the transition include:
- Cyprus (North)
- France
- Iraq
- Israel
- Jordan
- Kazakhstan
- Kyrgyzstan
- Lebanon
- The Occupied Palestinian Territories
- Tajikistan
- Turkey
- Ukraine
- Uzbekistan
- Additional regions affected by the transition include:
Applicants from these regions must now use VFS Global to manage their visa applications and book appointments.
- From 19 November 2024:
- The following locations will see VFS Global as the new operator:
- Angola
- Botswana
- Cameroon
- Egypt
- Ethiopia
- Malawi
- Mozambique
- Namibia
- Nigeria
- Rwanda
- Senegal
- Sierra Leone
- Tanzania
- Turkmenistan
- Uganda
- Zambia
- Zimbabwe
- The following locations will see VFS Global as the new operator:
This change will provide a unified process for applicants, but they should be vigilant and read all communications from VFS Global carefully to understand any potential updates or requirements.
- From 4 December 2024:
- European and Central Asian locations transitioning include:
- Albania
- Austria
- Azerbaijan
- Belarus
- Bosnia and Herzegovina
- Bulgaria
- Croatia
- Cyprus (South)
- Czech Republic
- Denmark
- Estonia
- Italy
- Netherlands
- Russia
- Serbia
- Spain
- Switzerland
- European and Central Asian locations transitioning include:
As the changes roll out, UKVI will provide updates on additional locations that might transition to VFS Global. It’s advisable for applicants to subscribe to updates or regularly check the UKVI website for any new information.
What This Means for You
The shift in commercial partners could mean adjustments to your visa application process. If your region is affected by these changes, you will receive email notifications from both TLScontact and VFS Global. It is crucial to read all communication carefully as it may contain important instructions about how to proceed with your application. To ensure you don’t miss any updates, check your spam or junk folders regularly.
When verifying the authenticity of these emails, make sure the sender’s address ends in either @tlscontact.com or @vfsglobal.com. This step is essential to protect yourself from potential phishing scams or fraudulent activity.
UK Visa Application Centres Affected by the Change
As mentioned, Belgium was among the first regions to experience the transition. From 3 September 2024, applicants in Belgium have been using VFS Global for booking appointments. If you have an existing appointment with TLScontact, you can attend as scheduled, but applicants needing document uploads must pay for assisted scanning services at the time of their appointment.
The shift that took place on 22 October 2024 included countries like Algeria, Ghana, Kenya, and South Africa, among others. If you’re applying from one of these locations, you must now book your appointment through VFS Global. Ensure that all your details are correct and that you understand the services provided at the new centre.
The 5 November 2024 wave affected countries including France, Iraq, Israel, and Turkey. As the shift continues, applicants from these locations must be prepared for the changeover to VFS Global.
From 19 November 2024, locations such as Nigeria, Uganda, and Zambia will start operating under VFS Global. The final major transition set for 4 December 2024 will involve European countries such as Italy, Spain, and Switzerland.
Changes for Applications Inside the UK
For those applying within the UK, there has also been a notable shift. As of 15 October 2024, the commercial partner responsible for the UK Visa and Citizenship Application Services (UKVCAS) changed from Sopra Steria to TLScontact. Unlike the changes for applications outside the UK, this shift will not impact the decision on your application, processing times, or the availability of appointments. Therefore, applicants do not need to take any specific action apart from familiarizing themselves with TLScontact as the new service provider.
Final Thoughts on the Changes to UK Visa Application Centres
While these changes may seem significant, they are part of an effort to streamline the visa application process and improve service efficiency. It’s essential to stay informed and follow the guidance provided by UKVI and the new commercial partners. By doing so, you can navigate the changes smoothly and ensure your application process is uninterrupted.
Remember to regularly check your email for updates and follow the instructions given to avoid any potential delays in your application. With these transitions, preparation and vigilance will help you adapt to the new procedures.
Contact Temple Gate Solicitors for Expert Assistance
Navigating the complexities of UK visa applications can be challenging, especially with ongoing changes to application centres. For professional guidance and support with your visa application, reach out to Temple Gate Solicitors. Our expert team is here to assist you every step of the way.
Contact Information:
- Phone: +44 (0) 207 183 8043
- Email: info@templegatesolicitors.com
- Website: www.templegatesolicitors.com
Complete our enquiry form on our website for more personalized advice and support. We’re here to help you achieve a seamless visa application experience.
